Credit /Debit Card Sales
We accept payment by major credit/debit cards. Please do not send your credit card details to us via email as this is not secure. Credit card details are processed by Ability Ireland and collected securely on our SSL secure website, guaranteeing security and convenience. You must be the registered card holder to order any item from Ability Ireland. Goods are generally sent to the registered card holder’s address. However, if the goods are to be sent elsewhere (eg your place of work), for security reasons we may send a copy of the order to the credit card holder’s address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Faulty or Damaged Goods
Upon delivery please check for damage in transit before signing for the parcel and open the parcel carefully to avoid damage to the packaging and item. Customers are required to keep all packaging, manuals and parts until such a time they decide to keep the item as items cannot be returned without the original packaging, manuals and parts.
Inspection must be carried out before the carrier has a signature. The following procedure must be adhered to:
Please contact us in the first instance to request the return of goods. In the case of a return being notified by telephone, we will require a confirmation of your request email. We will then issue you a returns number and advise you of pickup date.
Packaging Returned Goods
The goods will need to be returned to us in suitable protective packaging with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive unused without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
In the case of a refund, we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number.
Always contact us before returning goods. Where equipment is custom made specifically for an individual’s needs, these orders are non-refundable.” Always contact us before returning goods. Please return all goods with the original invoice – this allows us to deal promptly with your returned items.
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns
Please send goods in suitable packaging to:
Ability Ireland, Unit 1, Redleaf Business Park, Donabate, Co.Dublin K36 RT61
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint please contact us.
Personal details are collected during the ordering process. Any information given during the ordering process are held by Ability Ireland for the purposes of processing your order only. These details will only be used for this and will not be passed to any third parties. We may occasionally send out emails relating to our products. You will not receive any marketing emails from us unless you have authorised us to do so. Our Privacy Notice explains how we use the personal information we collect and how it is managed.
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